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OMRI is Hiring a Bilingual (English/Spanish) Review Program Specialist

About OMRI

The Organic Materials Review Institute (OMRI) is a leading nonprofit organization working to strengthen the organic industry. OMRI operates an internationally recognized evaluation program that reviews input materials for use in producing, processing, and handling organic foods and fiber. OMRI Listed® products may be allowed for use in operations that are certified organic under the USDA National Organic Program or the Canada Organic Regime standards. 

Location: Eugene, Oregon (Learn more about the City of Eugene)

Overview of Position

We are looking to fill a key position on our team. The Bilingual Review Program Specialist is responsible for performing administrative review of product applications and providing support and assistance throughout the product review process. The Bilingual Review Program Specialist reports to the Bilingual Review Program Administrative Supervisor. Qualified candidates will have background in customer service and file organization with a demonstrated proficiency in office software, as well as speaking, reading and writing fluency in both English and Spanish. 

Due to COVID-19, this position would be remote for the foreseeable future, and you would be working from home temporarily until we can return to the office.   We may also consider permanent remote workers living in other parts of the country. 

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every one of the qualifications listed.  We are most interested in finding the best candidate for the job, and that candidate may be one who comes from a less traditional background.  We would encourage you to apply, even if you don't meet every one of our qualifications listed.  If you are unsure whether you meet the qualifications of this position, please feel free to contact us to discuss your application.

Starting salary $39,000 per year, DOE

NOTE: Resume review will begin in November.

Major Responsibilities

  • Provide superior customer service in English and Spanish, including answering questions from current and potential suppliers of OMRI Listed products
  • Perform administrative review of new product applications and ongoing compliance product applications and product changes
    • Receive product review applications and set up preliminary product files in the OMRI Products Database
    • Scan hard copy submissions and save them in appropriate locations
    • Conduct preliminary review of applications, including communications with applicant regarding missing information or incorrect payment
    • Evaluate compliance with administrative review criteria
  • Monitor deadlines related to the review process
    • Track deadlines for reviews, extensions, missing information, repackaged products
    • Send deadline reminders and extension letters to suppliers as required 
  • Close out reviews once the status has been determined
    • Perform final data quality checks on products post-review 
    • Send listing information to suppliers post-review
    • Perform close-out procedures for reviews incomplete during pre-review process
    • Perform close-out procedures for administratively approved product changes
  • Oversee the collection of specified fees for non-renewal reviews
    • Work with finance staff to manage receipts and credit memos
    • Follow up with suppliers about payments received without supporting documents
  • Manage records related to the product review process, including ensuring appropriate digital and paper filing
    • Process and track applications awaiting pre-review, and organize files
  • Assist in preparation and facilitation for Review Panel meetings
    • Organize and distribute packets, agendas and other supporting materials for Review Panel meetings
    • Finalize and distribute materials after Review Panel meetings
  • Ensure that work done is in line with OMRI’s quality management system, and update procedures and processes as requested
    • Thoroughly understand and implement OMRI administrative policies and review criteria
    • Draft or revise document templates, work instructions, and correspondences (i.e. administrative checklists, forms and letter templates) relating to the ORP administrative work as requested
    • Ensure adherence to OMRI’s Quality System
    • Properly manage confidential business information
    • Translate policies, procedures and other documentation from English to Spanish, and vice-versa
  • Other duties as assigned

Qualifications

Education and Experience:

  • Bachelor’s degree is preferred
  • 2-3 years of experience working in an office environment required

Skills:

Required

  • Superior speaking, reading and writing skills in English and Spanish on practical, social and professional topics
  • Strong customer service skills
  • Superior written and oral communications skills
  • Willingness to participate in professional development activities, and ability to acquire new skills and adapt to change quickly
  • Ability to work constructively as part of a dynamic team
  • Proficiency in standard office software
  • High level of attention to detail and ability to process complex information and instructions
  • Ability to manage and prioritize multiple tasks, organize information, complete tasks in a timely fashion, and appropriate handle confidential business information

Preferred

  • Familiarity with and support for the organic community
  • Familiarity with creating and managing documents using Adobe Acrobat
  • Experience working in a regulated environment

Other Requirements:

  • Ability to work occasional nights and weekends, if required
  • Ability to occasionally travel domestically, if required
  • Ability to provide annual motor vehicle report and proof of auto insurance, if required

Benefits

  • Full time position with competitive salary
  • 100% employer-paid medical, dental and vision plan
  • 100% employer-paid life insurance, long term disability and short term disability insurance
  • Retirement plan
  • Generous Paid Time Off
  • Opportunities for flexible scheduling
  • Opportunities for training and professional development
  • Bike-friendly business and support for alternative transportation options
  • Small nonprofit organization with established team and leading role in organic industry
  • Casual, fun work environment

Deadline

Open until filled.

How to apply

Submit your resume and cover letter to as a PDF or Word documents to jobs@omri.org referencing Bilingual Review Program Specialist in the subject line. Only candidates who have been selected for an interview will be contacted. No Phone Calls, please.

OMRI is an Equal Opportunity Employer

OMRI is committed to fostering an inclusive and welcoming work environment where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, pregnancy, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. All aspects of employment are decided on the basis of qualifications, merit, performance and business needs.